Thank you for shopping with us! We want you to have a positive experience, and our return policy is designed to ensure your satisfaction. Please take a moment to review our return policy guidelines below:
- Eligibility:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain products, such as perishable goods, intimate items, or personalized/customized items, may not be eligible for return due to hygiene and safety reasons. Please check the product description or contact our customer support for further clarification.
- Timeframe:
- You have a period of 7days from the date of purchase to initiate a return.
- If the item is a gift, the timeframe starts from the date it was delivered.
- Return Process:
- To initiate a return, please contact our customer support team by email, providing your order details and the reason for the return.
- Please ensure that the item is securely packaged to prevent damage during transit.
- Return Shipping:
- The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service and retaining the shipping receipt as proof of return.
- Refunds/Exchanges:
- Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.
- If eligible for a refund, the original payment method used for the purchase will be credited within 7 business days.
- In the case of an exchange, we will process the replacement item promptly, subject to availability.
- Non-Refundable Items:
- Certain items may not be eligible for a refund, such as gift cards or downloadable software. Please contact our customer support for specific details regarding these items.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support immediately. We will arrange for a replacement or refund as per your preference.
Please note that our return policy is subject to change, and any updates will be communicated on our website or provided to you directly. If you have any questions or concerns regarding our return policy, please feel free to reach out to our customer support team, who will be happy to assist you.
Thank you for choosing our store. We appreciate your business and strive to provide excellent service and quality products.
